FAQ

The Oshawa FireWolves are committed to giving every fan an entertaining, positive and joyful experience at every single home game. As such, please read our FAQ page ahead of each game to ensure you gave a safe and fun time at the game.

• A

  Accessibility

  For more accessibility information and initiatives listed below at the Tribute Communities Centre, please visit the TCC Accessibility Page.

  • Accessible Seating: To purchase accessible seating, visit the Tribute Communities Centre Ticket Office, purchase online at tributecommunitiescentre.com, call 905-438-8811 or email nicole.mayer@oakviewgroup.com
  • Assisted Listening Devices: Available for hearing impaired guests at our Fan Services Desk. It is recommended that guests bring their own plug in headphones.
  • Accessible Drop Off: Accessible drop offs are permitted in the roundabout at the top of Red Tilson Lane which is nearest to Gate 1.
  • Accessible Parking: Designated accessible parking is available for any guest with a valid accessibility permit on Red Tilson Lane which is nearest to Gate 1. There are also accessible parking spaces on Bruce Street, Charles Street and Athol Street East surrounding the venue.
  • Blind Square: Available for visually impaired guests by downloading the mobile app through Apple’s App Store.
  • Sensory Kits: Available for guests with sensory issues who may feel overwhelmed by the audio and/or visual environment from an event.

  Address and Phone Number

  • • 1 Mary Street N, Unit E. Oshawa, ON, L1G 7W8 
    • 289-577-3473 (FIRE)

  Age Restrictions 

  • • Guests 24 months of age and older are required to have a ticket for admission to events, unless otherwise stated in the additional ticket information section of the selected event’s page. Infants under 24 months of age may sit in a ticket holder’s lap so long as they do not obstruct the view of others. Please contact the ticket office at 905-438-8811 for more information.
    • Children 12 years of age and under must be accompanied and supervised by an adult when inside the Tribute Communities Centre.

  Aisle Policy 

  • • For all events at the Tribute Communities Centre, aisles in the lower bowl and on the floor level must remain clear and unobstructed at all times. For the safety of all guests, and to adhere to Provincial Fire and Building Codes, we ask that all fans refrain from standing, sitting or dancing in the aisles.
    • During Oshawa FireWolves games, as a safety precaution and so that fellow FireWolves fans do not miss any of the action on the ice, OVG360 staff will ask fans on the main concourse to wait at the top of the aisle until the end of a play and a whistle, to return to their seats. This “Wait for the Whistle” policy will be enforced throughout the game and your cooperation is appreciated.
    • Please note some events require guests to wait at the top of sections until a break in the performance to reduce guest’s disruption and distraction. You will be notified by the usher at your section if this policy is in effect.

  Alcohol Policy

  Under licensing with the AGCO, we are responsible to regulate the sale, service, and consumption of beverage alcohol. OVG360’s goal at the Tribute Communities Centre is to promote safe and responsible alcohol service.

  OVG360 and Tribute Communities Centre employees are SMART Serve trained to enforce the following rules and regulations for safe alcohol management:

  • Prohibiting any outside alcoholic beverages into the building.
  • Prohibiting any alcoholic beverages from leaving the building and premises; guests must discard their alcoholic beverages before exiting.
  • Limiting two alcoholic beverages per person, at all times; including but not limited to watching other guests’ beverages.
  • Throwing out any unattended alcohol; including individuals with more than two alcoholic beverages in their possession.
  • Guests are not permitted to pass or provide alcohol to minors at any time.
  • Any person consuming alcohol must be 19 years of age or older and must be able to provide an acceptable form of photo ID upon request.

  Any violation of the above policies may result in a refusal of entry, an ejection or potentially an arrest; all without refund. OVG360 reserves the right to refuse the sale of alcohol to any person and can change the serving guidelines at any time without notice. It is recommended you always drink responsibly at the Tribute Communities Centre and never drink and drive.

  Acceptable forms of photo ID at the Tribute Communities Centre are:

  • Valid Driver’s License
  • Age of Majority Card
  • Ontario Photo ID Card
  • Armed Forces Card
  • Passport
  • Canadian Citizenship Card

  *Non-Ontario ID’s and passports must be verified by a Supervisor or Manager.

  Alcohol Service Cut-off Times:

  • Oshawa FireWolves Games: End of the third quarter. 

  Animal’s and Servies Pets

  • • Animals or pets of any kind are not permitted in the Tribute Communities Centre with the exception of service animals.
    • All service animals are welcome at the Tribute Communities Centre but must remain on a leash or harness at all times. Please have your animal clearly marked upon arrival and ensure you have valid documentation with you. Please notify your ticket seller at time of purchase if an aisle seat is required for your service animal.
    • For additional Accessibility information, please visit the TCC’s Accessibility Page.

  ATM’s 

  • • There are three ATM’s located inside the Tribute Communities Centre. Two ATM’s are located at the top of Section 102 and the other one at Section 110/111.

   

• B

  Baby Changing Stations 

  • • Baby changing stations are available in all accessible family service restrooms located on the main concourse and suite level.

  Bag Policy 

  Our Bag Policy is in effect for all ticketed events and/or special events including all Oshawa FireWolves home games. Some exceptions may apply at the discretion of Management on a case-by-case basis.

  • Permits soft-sided bags and purses smaller than 14” x 14” x 6”.
  • Permits small clutches.
  • Permitted bags should be able to fit completely under your arena seat. The venue is unable to store oversized bags or prohibited items.
  • Coolers, backpacks, camera bags and bags larger than outlined above and/or are hard surfaced are prohibited.

  General Exceptions:

  • Lacrosse bags as part of an in-game activation
  • Diaper bags and child care bags
  • Medically necessary bags

  Note: This policy does not apply to any community/recreational programming being held at the Tribute Communities Centre but intended primarily for the purpose of special/ticketed events and Oshawa FireWolves Games.

  Banners, Signs and Flags

  • • Handheld banners and signs are allowed during Oshawa FireWolves games as long as it does not disrupt the view or experience of any other fan. Handheld banners and signs for live events are at the event organizers’ discretion. Signs must be relevant to the event or game and not contain any explicit language, profanity or derogatory characterization. Any sign or banner deemed inappropriate by a venue representative will be disposed of or checked in at the Fan Services Desk. The venue reserves the right to revoke this policy without prior notification.
    • All flag poles must be collapsible and no taller than 3 feet.

  Birthday Requests

  • • Are you or someone special celebrating your birthday with the Oshawa FireWolves? We’ve got the perfect way to celebrate! Request a birthday shoutout on our centre-ice videoboard by clicking here. For a request to be guaranteed, it must be submitted 48-hours BEFORE scheduled faceoff. This means if a game is scheduled for a Friday night at 7:35 p.m., your birthday request needs to be submitted by Wednesday at 7:35 for it to be guaranteed.
    • Submit a request at this link: https://oshawafirewolves.com/gameday-birthday-recognition/
    • The Oshawa FireWolves also offer an amazing Birthday Packs that include tickets to the game, loot bags for every child at the party, cupcakes, and recognition on the videoboard! For more information on our Birthday Packs, please contact Andrew Richard at tickets@firewolves.com or at 289-577-3473  extension 1.
    • Please note that birthday cakes, treats, cupcakes, or loot bags are not permitted to enter the Tribute Communities Centre in adherence with our no outside food and beverage policy. Helium balloons, candles and/or sparklers are not permitted at any time.

  Broken Seat

  • • If your seat is broken, please notify the nearest staff member for assistance, visit the Fan Services Desk or text our Fan Services Team at 289-404-8098 during the event.
• C

  Camera Policy 

  • • • The permitted use of cameras varies by event. Our staff will enforce the guidelines set forth by the live event promoter and information will be provided to ticket purchasers in their pre-event email and will be posted at the gates of the venue upon entry. Camera policies may be subject to change at any time and OVG360 staff reserve the right to restrict use of cameras should they feel the quality and/or type of camera fail to protect the artist and/or venue’s interests.
      • Personal photography or video may not be used to reproduce any Tribute Communities Centre event or Oshawa FireWolves game footage for commercial purposes.
      • Standard Camera Policy: Point-and-shoot cameras and cellphone cameras are permitted inside the venue. DSLR and mirrorless cameras, cameras with interchangeable lenses or any camera with a fixed lens greater than 35mm are not permitted in the venue. Camera bags, flash attachments, GoPros, selfie sticks, drones, tripods, bipods and monopods are prohibited at all times. The use of recording devices and video cameras, both audio and visual, are not permitted within the venue.

  • Oshawa FireWolves Policy: For the safety of the players there is a zero-tolerance policy for flash or recording of any kind.

  Cannabis 

  • • The Tribute Communities Centre has a strict no smoking policy including cannabis or vaping. Cannabis is permitted inside the building providing that it is not consumed or used inside the building. Smoking of any kind inside the venue will result in ejection from the venue without compensation. As per the Province of Ontario’s legislation, smoking of recreational cannabis may only occur at a distance of no less than 20m from the Tribute Communities Centre property.
    • Fans may be denied entry or removed from the facility if they are impaired by either cannabis, narcotics, alcohol or any combination.
    • Following our no outside food and beverage policy, any Cannabis edible product including liquid (oils or drinks) or capsules will not be permitted in the facility.

  Child Ticket Policy 

  • • Guests 24 months of age and older, at the time of the event, are required to have a ticket for admission to events, unless otherwise stated in the additional ticket information section of the selected event’s page. Infants under 24 months of age may sit in a ticket holder’s lap so long as they do not obstruct the view of others. Please contact the ticket office at 905-438-8811 for more information.
    • Children 12 years of age and under must be accompanied and supervised by an adult when inside the Tribute Communities Centre.

  Coat Check 

  • • The Tribute Communities Centre and Oshawa FireWolves do not offer a coat check service.

  Code of Conduct 

  OVG360 is committed to creating a safe, respectful and harassment-free experience for all guests, employees and volunteers at the Tribute Communities Centre. With the help of everyone, guests and staff have the right to expect an environment by which:

  • Guests do not disrupt or interfere with the event, athletes and/or performers in any manner.
  • Guests must always show respect to fellow guests, employees, and performers within the venue at all times.
  • Guests who consume alcoholic beverages shall do so in a responsible manner and adhere to our Alcohol Policy. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner by our team.
  • Guests are to refrain from any behaviour that could be perceived as threatening such as fighting, throwing items and/or using foul/abusive language or gestures.
  • Guests do not display indecent or inappropriate messaging on signage or clothing.
  • Guests only sit in their ticketed seat and show their ticket to venue representatives when requested.
  • Guests are permitted to sit or stand during most events, provided that they are only occupying the area in front of their ticketed seat. Standing guests should continue to be respectful to other guests around them. Standing in aisles and/or on seats and chairs is strictly prohibited.
  • Guests follow the instructions from OVG360 representatives regarding venue operations and emergency procedures.
  • Guests adhere to the “Prohibited Items” list when entering the venue.

  The above guidelines have been established to ensure events at the Tribute Communities Centres are successful and enjoyable by all. Our OVG360 employees are trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest employee.

  Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Oshawa FireWolves Season Ticket Holders may also be subject to having their season subscription revoked.

  We thank you for your cooperation and collective effort.

  Concessions 

  • • Visit one of our concession stands throughout the venue for a wide variety of fan favourites as well as an offering of vegetarian and healthy options. All forms of payment are accepted at our concession stands and cookout locations. For more information on our concessions, please visit the TCC’s Concessions page.
• D

  Directions 

  • • For directions to the Tribute Communities Centre, please visit the TCC’s Directions & Parking page.
    • The address of the Tribute Communities Centre is 99 Athol Street East, Oshawa, Ontario.

  Door Opening Times 

  • • For Oshawa FireWolves games, all three Gates are available for use and doors open one hour prior to the start of the game. Season Ticket Holders may enter through the Season Ticket Entrance on Athol Street beside Gate 1. Season Ticket Holders have access to early entry and can enter 15 minutes before regular door times.
    • Private and Group Suite ticket holders may enter through the Suite Entrance on the Southeast corner of the building at the corner of Bruce Street and Charles Street.

  Dress Code 

  • • All guests must be fully-clothed to enter any area of the Tribute Communities Centre. Guests without shirts and/or shoes will not be permitted entrance to the venue.
    • OVG360 reserves the right to deny entry to guests wearing clothing items displaying offensive text, images and/or gang affiliations.
    • For events surrounding holidays or theme nights such as Halloween, costumes are permitted. Those wearing masks or makeup (full-face) will not be served or permitted to be in possession of alcohol. It is at the discretion of the venue to determine if costume accessories may be deemed unsafe or disruptive.
• E

  Electronic Devices

  • • Electronic devices including tablets, eReaders and handheld video games are permitted at Oshawa FireWolves games for personal entertainment, at the user’s own risk. Laptops are strictly prohibited.

  Conditions apply with the use of electronic devices:

  • Device may not interfere with the enjoyment of other guests, including brightness of display and sounds of the device.
  • Device may not block the view of others in the surrounding area.
  • Device may not be used to record the event, take photos of the event or violate the privacy of other guests in attendance.

  The misuse of electronic devices, will result in the ban of usage for the remainder of the event and potential ejection without refund.

  Elevators 

  • • Public elevators are located inside Gate 1 and Gate 2 and will provide access to all levels of the venue.
    • Both Gate 1 and Gate 2 entrances at the Tribute Communities Centre are designated accessible as they are reachable from street level and have direct access to an elevator. Should you require access to the floor level for a live event, entrances may be restricted on a per event basis. If you have questions in regards to which gate is best to enter based on your seating location, please contact the TCC’s Accessibility Coordinator, Nicole Mayer at nicole.mayer@oakviewgroup.com

  Emergencies/Evacuations 

  • • The Oshawa FireWolves and OVG360 is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at Tribute Communities Centre or surrounding areas that may affect the venue operation. Please follow directions of event staff in case of an emergency.
• F

  Fan Assistance 

  • • If you require assistance during your visit to the Tribute Communities Centre or wish to report violations of the Tribute Communities Centre Guest Code of Conduct, we encourage you to speak directly to your section’s usher or nearest staff member. You can also text the TCC’s Fan Services Department at 289-404-8098 for any of your questions or concerns while at an event. This service will be available at all events once doors are open.

  Fan Services Desk 

  • • The TCC’s Fan Services Desk is located at the top of Section 102 on the main concourse. TCC ad OVG360 staff are trained to assist you with points of interest inside the venue, amenities, event-specific information, lost and found, or address your comments and/or concerns.

  Fees

  • • Ticket pricing advertised on tributecommunitiescentre.com will be displayed as the final in-person pricing at the ticket office which includes tax and applicable fees, unless otherwise stated.
    • All tickets include applicable fees, which contribute to the Capital Restoration Fund for the Tribute Communities Centre, which covers the costs associated with funding the maintenance and upkeep of the facility.
    • Tickets purchased online or by phone will incur additional convenience fees and an order charge for the services rendered by the provider. Online and phone orders are also subject to delivery charges for certain methods of delivery such as regular mail or express post.

  First-Aid

  • • First aid kits are available on every level of the Tribute Communities Centre so please ask TCC’s Fan Services Desk or the closest member of the TCC or Oshawa FireWolves team if medical assistance is required. There are three defibrillators located in the Tribute Communities Centre and they are located on both Rink 1 and Rink 2. Most event days, a designated First Aid Team will be available on-site.

  Food and Beverage 

  • • OVG360 at the Tribute Communities Centre prohibits guests from bringing in outside food and beverage into the facility. We remain committed to create innovative and fan-focused food and beverage offerings every season and our food options can be viewed on the TCC’s Food & Drinks page.
    • OVG360 strives to provide a peanut-free environment however as we do not oversee food supplier processing and packaging procedures, we can not guarantee zero contamination. We prohibit any outside food and beverage as a safety precaution for those with severe allergies. We strongly recommend that those with allergies exercise extreme caution when ordering or buying any food products.
    • Please note this policy is subject to change at any time at the venue’s discretion.
• G

  Gates

  The Tribute Communities Centre is equipped with three public Gates, a Season Ticket Holder Entrance and a Suite Holder Entrance.

  • Gate 1 is located at the Athol Street East and Mary Street intersection at the front of the Tribute Communities Centre.
    • Gate 1 is accessible and is close to an elevator. Gate 1 is nearest to Red Tilson Lane, the Ticket Office, OVG360 Administration Offices, Oshawa FireWolves Office, Oshawa FireWolves Store and the Oshawa Sports Hall of Fame.
  • Gate 2 is located on Athol Street East and is nearest to Charles Street intersection.
    • Gate 2 is accessible and is close to an elevator. Gate 2 is closest to Prospects Bar & Grill and floor access points when applicable.
  • Gate 3 is located on the South side of the venue and can be accessed from the private suite holder’s parking lot.
    • This gate is not wheelchair accessible as there are approximately 15 stairs to ascend before the gate doors.
  • Private and Group Suite ticket holders may enter through the Suite Entrance on the Southeast corner of the building at the corner of Bruce Street and Charles Street.

  For Oshawa FireWolves games, all three Gates are available for use and doors open one hour prior to puck drop. Season Ticket Holders can enter 15 minutes earlier through the Season Ticket Holder Entrance.

  Group Tickets

  • • For more information on Oshawa FireWolves group rates, contact tickets@firewolves.com 
• L

  Land Acknowledgement 

  • The Oshawa FireWolves and Tribute Communities Centre operate on lands covered by the Dish with One Spoon Treaty between the Anishinaabe, the Mississaugas, and the Haudenosaunee, an agreement to peacefully share the land and its resources. This territory is also home to the Williams Treaties First Nations, the caretakers of these lands, and is the traditional homeland of the Mississaugas, a branch of the greater Anishinaabeg Nation, including the Algonquin, Chippewa, Ojibway, Odawa, and Potawatomi peoples. The Williams Treaties territory is home to many Indigenous Nations and peoples, and we are grateful to all Nations who have cared for Turtle Island, also known as North America. We recognize our responsibility to engage in meaningful discussions as we continue learning from both our past and present, working together to build a brighter future and stronger relationships.  We recognize the honor and privilege we have to play the Creator’s game on these storied grounds and pledge to pay tribute to the importance of the game and its inveterate roots as an organization.

  Lost Guest 

  • If a person or child in your party gets separated from you while at the Tribute Communities Centre, please speak to the nearest staff member or visit the Fan Services Desk immediately. Be prepared to give a detailed description of the lost guest, location and time in which you noticed the separation and seat location. Security and Fan Services Team will respond as safely and promptly as possible.

  Lost and Found 

  • If you misplace an item or find something that belongs to another guest while at the Tribute Communities Centre, please visit the Fan Services Desk at the top of Section 102. Forms are available to report missing items. Fans inquiring about lost items should call the Ticket Office at 905-438-8811. Items lost at prior events are held in storage for 30 days and then are donated to a local charity. The Tribute Communities Centre cannot be held responsible for lost or damaged items

  Lost Tickets

  • Please contact 905-438-8811 or come in to the Tribute Communities Centre Ticket Office to report your tickets lost. The following information will be required: customer’s name, date of purchase, credit card used.

  • Once the original order has been found, replacement tickets will be printed and the original tickets will be voided. The replacement tickets will only be allowed to be picked up on the event day. This ensures the safety of your ticket because once tickets have been replaced; no other replacements can be made. Replacement tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid photo ID and the credit card used to purchase the tickets.

  • In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets. Replacement tickets will be subject to a reprint fee. Food and beverage vouchers, gift certificates or other vouchers used for venue ticket redemption cannot be reprinted.

   

• M-O

  Merchandise 

  • Merchandise can be purchased on game days at the Tribute Community Centre, behind section 117. 
  • The Official Team Store will be closed for spring-summer. The online team store will remain open. Stay tuned for our summer dressing room sale and find us at community events through the spring and summer.
  • If you have any questions about merchandise, please contact shelley@oshawafirewolves.com 
  • Buy online here: https://oshawa-firewolves.square.site/

   

  Media Credentials

  • For any media wishing to request media credentials for games, please fill out the form here

  Mobile Tickets

  • • For our Mobile Ticketing Guide that is full of instructions and answers to FAQ’s, please visit the Mobile Tickets page.

  Noise-Making Devices 

  • • Musical instruments or any noise-making devices are not permitted inside the Tribute Communities Centre. This includes, but is not limited to, air horns, cowbells, megaphones, sirens, whistles and vuvuzelas. However, items purchased from the Oshawa FireWolves Store or received at an Oshawa FireWolves game are permitted during their games. These items must be used in a respectful manner and not disrupt guests around them.
    • Some exceptions may apply at the discretion of the Oshawa FireWolves and venue.

  Oshawa Sports Hall of Fame 

  • • Please visit the Oshawa Sports Hall of Fame page for more information.
• P

  Parking 

  • • For information on parking options, please visit the TCC’s Directions & Parking page.

  Payment Options 

  • • The Tribute Communities Centre accepts most forms of payment for both your ticketing and food needs including cash, debit and all major credit cards including Visa, Mastercard, and American Express. Concession stands also accept Apply Pay.

  Phone Charging

  In partnership with Brick, guests can now rent a charger from one of the following locations at the Tribute Communities Centre to get their mobile devices back up to 100% battery life.

  Renting a charger is simple, just follow the directions at one of the units.

  Brick units can be found at:

  • Main concourse at the top of Section 102 beside the ATMs
  • Main concourse at the top of Section 111 beside the ATM
  • Upper Level of Prospects Bar & Grill
  • Suites Level in the hallway outside Suite 210
  • Rink 2 by Dressing Room 11

  To learn more about Brick chargers, visit their website.

  Prohibited Items 

  For the safety and security of our guests, the following items are not permitted inside the Tribute Communities Centre:

  • Animals with the exception of service animals with proper documentation
  • Balloons (filled with helium)
  • Banners, signs and flags not permitted as per our Banners, Signs and Flags Policy
  • Clothing or costumes displaying explicit language, profanity, derogatory characterization, political statements, motorcycle club vests, gang colours as well as studded, chained, or spiked jewellery or clothing
  • Cameras, recording devices and accessories not permitted as per our Camera Policy
  • Cans or containers made of metal, glass or plastic
  • Electronic devices with exceptions as per our Electronic Devices Policy
  • Food, drinks and alcohol including flasks and bottles
  • Flashlights, laser pointers, flares, fireworks and confetti
  • Flammable liquids, aerosol cans and incendiary devices
  • Illegal drugs or substances
  • Attire that conceals identity
    • Exceptions are made for medical and religious purposes, after proper inspection.
  • Noise making devices including but not limited to air horns, cowbells, megaphones, sirens, whistles and vuvuzelas
  • Pamphlets, posters, flyers – no solicitation
  • Skateboards, Segways, scooters, rollerblades and Heelys, bikes, hover boards and helmets of any kind
  • Stickers and/or decals
  • Two-way radios
  • Umbrellas, sticks or poles longer than 3’
  • Weapons of any kind including multi-tool pocket knives and self defence sprays
  • Wrapped gifts

  All bags, jackets, and guests are subject to search upon entering the facility. Guests found in possession of the above-mentioned items will be asked to remove the item from the facility or dispose of it. Guests who refuse to comply may be ejected from the facility and may be subject to arrest. Management reserves the right to handle each occurrence on a case-by-case basis. OVG360 holds no legal responsibility to any items that are lost or stolen during events. Some live events may have additional prohibited items.

  Prospects Grill and Bar 

  • • For more information on our in-venue restaurant or to make reservations, please visit the TCC’s Prospects Bar & Grill page.

  Public Transportation   

  • • Located in the heart of Downtown Oshawa, the venue is easily accessible by many forms of public transportation including Durham Region Transit and Metrolinx (GO Transit). For more information, please visit the TCC’s Directions and Parking page.
• R

  (No) Re-Entry Policy 

  • For all events, once a ticketed guest has been scanned into the event and enters the facility there will be no in-and-out privileges and no re-entry will be permitted once a guest exits the facility from any door. This no re-entry policy is in effect immediately for all ticketed live events and/or special events to create a sealed and secure environment which will enhance the safety of all of our employees and guests. Some exceptions may apply and is at the discretion of Management.
• S

  Seating Map

  • Seating charts (maps) can be found on the event specific webpage with all other event related information. If you are on a computer, please find the View Seating Chart link on the right side, blue area of the page. If you are on a mobile device, please scroll down slightly.
  • If you are purchasing tickets for an event and are looking for the Pick Your Own Map, please note we do not activate the pick your own map for high demand presales and on sales as the user experience is rarely pleasant due to the number of fans clicking on seats. By the time a fan clicks on a set of seats, you likely would receive a ‘these seats are no longer available‘ message. The pick your own maps are typically activated after we see website traffic slow down which will be after the presales and on-sale date. For presales, guests can select from the ‘Best Available’ option or specific price levels. For public onsales, guests can similarly select from the ‘Best Avaialble’ option and specific price levels or they can visit the ticket office in person to select specific seating options until the pick your own map is activated. For some events, the promoter may also request that a pick your own map is not utilized and therefore will not be activated.

  Security and Searches 

  • All guests will be subject to a search in order to prevent individuals from bringing unauthorized or prohibited items into the facility. Upon entering the Tribute Communities Centre, a security search is required for all events, in order to ensure the safety of all guests and staff.
  • Such search may be by way of a bag check, physical pat-down or by security metal detection. These processes may require guests to remove items from their pockets or items of clothing like jackets or hats for a thorough search. Please note security protocols may vary by event and is up to the discretion of the venue and/or promoter.
  • Any prohibited items found during a search will be discarded or may be returned to the guest’s vehicle. Guests who refuse to submit to a search process shall be refused entry, without refund.
  • Smoking 
  • Smoking and vaping is strictly prohibited inside the Tribute Communities Centre at all times as well as the exterior property of the venue. Durham Region’s by-law states you cannot smoke or vape on the outdoor grounds of a community recreational facility or any public areas within 20 metres of its grounds. The Smoke-Free Ontario Act, 2017 combined with the new regional Smoking and Vaping By-law, helps to provide area residents with an increased level of protection from both indoor and outdoor exposure to second-hand smoke or vape in public spaces, as well as protection for employees from exposure in the workplace. More information on the Durham Region Smoking and Vaping By-law can be found on the Durham Region website.
  • See also: Cannabis

  Single Game Tickets

  • To purchase any single-game tickets or to view upcoming home games, please visit oshawafirewolves.com/single-game-tickets/ or contact tickets@oshawafirewolves.com for more information.

  Standing 

  • Guests at the Tribute Communities Centre are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Guests are encouraged to respect the sight lines and experiences of guests around them. Standing on seats or chairs is strictly prohibited.
  • For the safety of all guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing, dancing or leaving personal items in the aisles.
  • For select events, specific policies could be implemented by the promoter to prohibit standing during the performance. Please follow the directions of ushers and security or visit the Fan Services Desk  at the top of Section 102 for more information.

  Strollers 

  • Strollers are not permitted in the seating sections of the arena. We offer a stroller check-in service located at the Fan Services Desk at the top of Section 102. This location may change depending on an event’s configuration, but our team will be able to assist you.
  • The Oshawa FireWolves OVG360 and the Tribute Communities Centre are not responsible for any lost, stolen or damaged strollers.
• T-U

  Text to Assist 

  • You can access the TCC’s Fan Services Department quickly by sending a text to 289-404-8098.
  • Whether you have wayfinding questions, trouble with a fan near you or notice something that needs attention, our team will respond quickly to assist you.
  • Ticket Office–Andrew Richard and Gail Smith
  • For more information such as location, hours of operation and more for the Ticket Office, please visit the TCC’s Ticket Office page.

  FireWolves Ticket Team

  • To speak to the FireWolves ticket team please call 289-577-3473
  • Or email tickets@oshawafirewolves.com

  Ticket Transfer 

  • Fans can now transfer tickets to friends and family via text message within their My Account section once they’ve logged in. If one person buys multiple tickets on behalf of a group, they can send each person in the group their own ticket.
  • For instructions on how to utilize the Ticket Transfer feature, please visit the TCC’s Mobile Tickets Guide.
    *Ticket transfer is not a third party selling platform. All payment information on the account remains associated with the original purchaser. In the event of a cancellation or situation where refunds are provided for the event, the credit will be issued to the original method of payment on file.

  Ticket Exchange

  • No ticket goes to waste program is a benefit for all season ticket members.
  • You may exchange any ticket(s) to a future game. Deadline to exchange is 48 prior to the game.
  • Missed games do not qualify for an exchange.

  Umbrellas 

  • Collapsible umbrellas are permitted inside the Tribute Communities Centre as long as they are stored under a patron’s seat. All other umbrellas must be checked at the Fan Services Desk at the top of Section 102 until the end of the event.
• W

  Wanding

  • For the safety and security of fans, players and staff, handheld wand metal detectors will be used for all Oshawa Generals home games. Qualified designated security personnel will be onsite to facilitate the screening as well as any secondary searches that may be required. Patrons who require alternative screening options due to medical or accessible reasons may request this upon arrival at the venue.
  • Fans who refuse to submit to either a wand or pat-down search may be refused entry.

  Washrooms 

  • All washrooms in the Tribute Communities Centre are accessible to persons with disabilities and can be located in each corner of the venue.
  • In addition, two Universal Washrooms are located on the main concourse and two on the suite level to accommodate all guests including those with disabilities and their companion. These Universal Washrooms also serve families with small children who may need assistance and also have baby change tables in each.

  Wheelchairs

  • As a courtesy, a limited number of complimentary wheelchairs are available at all performances to assist fans to and from their seating areas. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during an event. If wheelchair assistance is necessary during an event, please notify the nearest staff member or prearrange with the TCC’s Accessibility Coordinator, Gail Smith at 905-448-1574 or nicole.mayer@oakviewgroup.com
  • Guests are required to supply a piece of valid photo ID should their companion be escorting them without a member of the building present.

  WiFi

  • • The Tribute Communities Centre does not offer public WiFi for guests.

  Will Call

  • • Will Call is located at the Tribute Communities Centre Ticket Office located inside Gate 1.
    • Fans picking up tickets at Will Call must present valid, government-issued photo identification when picking up their tickets. We will not release tickets to any other party than the purchaser unless they have added an alternate pickup name on the tickets during the initial purchasing process. Pick-up restrictions may apply and can vary by event.